FAQ

I forgot my password, what do I do?

You can regain access to your account by clicking HERE

Can you change or cancel my order?

Once an order has been placed it is considered to be processing. Once an order is processing, we are unable to change the status including holding or canceling your order. Additions and cancellations are not possible at this time. A new order would need to be placed for additional items or request a return for cancellations (see return policy). Please ensure that your order is correct before it is submitted. Please double check your order items and shipping choices prior to placing your order.

Do you collect sales tax?

6.75% sales tax is applicable to residents of the state of Texas only.

What type of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay and Bitcoin.

Can I place my order over the telephone?

We are not set up to take payments over the phone, fax or by mail. All orders must be made through our website and we do not offer invoicing services.

Do you offer gift certificates?

While we don’t have any available at this time, we may offer them in the future.

When will my order ship?

We package and ship every business day. All packages will be dropped off with the carrier by 12:00pm CST each business day. Any orders after that time will be dropped the following business day. You can track your shipment in your order history found in the “My Account” section of our website. Sometimes more detailed tracking can be found by searching your tracking number directly on the carrier’s website. (i.e. Copy and paste your tracking number on USPS website for more detailed scans on your package.)

How long will it take for my order to arrive?

To see all shipping information please click HERE.

Do you ship outside of the United States?

We do plan to offer international shipping soon. We are keeping it in the US for our soft launch only. To see more about international shipping please see our shipping page HERE.

There is a problem with my order, what do I do?

While we never intend for mistakes to happen, sometimes they do happen. If you have a missing or incorrect item or an item in your order is defective, please contact us via our contact form. We will gladly reply within one business day.

I have a problem with my item, what do I do?

Please be sure to read our shipping and return policies carefully. If you have further questions or need help please feel free to contact us via our contact form.

What is your return policy?

Please click HERE to view our return policy.

Do you offer any coupons?

From time to time we may run a promotion/sale, but we do not have ongoing sales or coupon codes available. Coupon codes are valid only on the days stated for the promotion on new retail orders. Order total adjustments/refunds will not be made if coupon is not entered at time of order.

Do you plan to stock ENIG or Hard Gold PCBs?

Where can I find out more information about Lo-Tech products?

We have many helpful links, including product specific links, conveniently located on our site footer and in the product descriptions themselves. Here is a link to James Pearce’s Lo-Tech homepage: lo-tech.co.uk/.

You seem to be out of stock or not offering something I need. Do you plan on making this product available?

We do receive requests for other Lo-Tech and other product form time to time. Out of stock products will be restocked based on demand. Let us know what you are looking for, maybe we can help! Drop us a line via our contact form.

Will you build and sell my project or PCB for me?

Yes, we will definitely consider any project related to vintage computing or retro gaming. Please contact us via our contact form to discuss the details of your idea or project.

I need further assistance.

Please contact us via our contact form for assistance. We will gladly reply within one business day.