FAQ

What is this website all about?

Please take some time to explore our site and read our About page. After you click around and read a bit you may find that you are indeed a nerd and you need to add something to your machine or maybe you would like some help selling something of your own. Don’t hesitate to drop us a line via our contact form. We will respond within one business day!

I would like to buy something but I don’t really want to create an account at some other website. Do I have to create an account?

No you don’t! You may checkout as a guest and you will receive an email confirmation once your order has been placed. Thereafter, once your order has been processed and shipped you will receive another email which will include your tracking number. You may then track your shipment by entering your tracking number HERE or directly via the courier’s website. However, if you create an account you will be able to track your orders more conveniently in your order history found in the My Account section at the top of our website. We do not send emails other than order confirmations and we do not share your information with anyone. Your privacy is very important us.

I don’t have an account but would like to create one, how do I do this?

You can create an account at checkout or by clicking My Account at the top of our website.

I want to login but I don’t see a login link. Where do I login?

Just click on My Account at the top of our website to login.

I forgot my password, what do I do?

You can regain access to your account by clicking HERE or by clicking on My Account at the top of our website.

Do you collect sales tax?

Yes, 7.25% sales tax is applicable to residents of the state of Texas only.

What type of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay and Bitcoin.

Can I place my order over the telephone?

We are not set up to take payments over the phone, fax or by mail. All orders must be made through our website and we do not offer invoicing services.

Do you offer any coupons?

From time to time we may run a promotion/sale, but we do not have ongoing sales or coupon codes available. Coupon codes are valid only on the days stated for the promotion on new retail orders. Order total adjustments/refunds will not be made if coupon is not entered at time of order.

Do you offer gift certificates?

While we don’t have any available at this time, we may offer them in the future.

Can I change or cancel my order?

Once an order has been placed it is considered to be processing. Once an order is processing, we are unable to change the status including holding or canceling your order. Additions and cancellations are not possible at this time. A new order would need to be placed for additional items or request a return for cancellations (see return policy). Please ensure that your order is correct before it is submitted. Please double check your order items and shipping choices prior to placing your order. We will ship according to the shipping address you provide at checkout, please notify us of any address change before your order is marked “Completed” to avoid package loss. If your package is shipped to the incorrect address, we cannot be held responsible and no refund will be issued.

When will my order ship?

We package and ship every business day. All packages will be dropped off with the carrier by 12:00pm CST each business day. Any orders after that time will be dropped the following business day. You can track your shipment in your order history found in the My Account section of our website or if you have your tracking number ready you can track your package HERE. Alternately, detailed tracking can also be found by searching your tracking number directly on the carrier’s website or even on Google. Still having trouble? Contact us via our contact form.

How long will it take for my order to arrive?

To see all shipping information please click HERE.

Do you ship outside of the United States?

We do plan to offer international shipping soon. We are keeping it in the US for our soft launch only. To see more about international shipping please see our shipping page HERE.

My ordered arrived but is a problem, what do I do?

While we never intend for mistakes to happen, sometimes they do happen. If you have a missing or incorrect item or an item in your order is defective, please contact us via our contact form. We will gladly reply within one business day. Please be sure to read our shipping and return policies carefully.

What is your return policy?

Please click HERE to view our return policy.

Do you plan to stock ENIG or Hard Gold PCBs?

We do plan to offer ENIG boards on our next production run. We will likely start shipping internationally at that time as well. If you would like us to ship to your country, please let us know via our contact form.

Where can I find out more information about Lo-Tech products?

We have many helpful links, including product specific links, conveniently located on our site footer and in the product descriptions themselves. However, here is a quick link to James Pearce’s Lo-Tech homepage: lo-tech.co.uk.

You seem to be out of stock or not offering something I need. Do you plan on making this product available?

We do receive requests for Lo-Tech and other product form time to time. Out of stock or other proposed new products products will be stocked based on demand. Let us know what you are looking for, maybe we can help! Drop us a line via our contact form.

Will you build and help me sell my project or PCB?

Yes! We will definitely consider any project related to vintage computing, retro gaming or possibly anything else we find interesting. Please contact us via our contact form to discuss the details of your idea or project.

I need further assistance.

Please contact us via our contact form for assistance. We will gladly reply within one business day.